Refund policy

We do not offer refunds. However, if your item arrives damaged (broken glass), we will happily offer a replacement. If you are absolutely unhappy about an item you ordered, please reach out via email to see if we can make it right: BellaBead.co@gmail.com

Stolen packages, packages delivered to the wrong address, or entering your address incorrectly:
If USPS fails to deliver your package correctly or if your package is stolen, this is not the responsibility of BellaBead&Co. You will be prompted to file a claim through the carrier for a full refund — a mishap such as this is completely out of our hands and is solely to responsibility of the carrier. Please be sure to ship your candles to a reliable address that doesn't have frequent delivery issues. 

Please always be sure to double check your ship to address at check out. If you input the wrong ship to address, the package will be returned to us and there will be a $6.99 re-ship fee since we don't get a refund on shipping when it's returned to sender and we have to pay for shipping twice.